Refund policy
## 1. Scope
This policy applies to all purchases made on the Darkaifactories.com website, subject to the exceptions set out in Section 6.
It is intended to inform customers of their rights and the conditions applicable to returns, exchanges, and refunds. It does not limit any rights you may have under applicable law, including the *Consumer Protection Act* (Quebec).
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## 2. Return Period
You have **30 days** from the delivery date to request the return of a physical product, provided it meets the conditions set out below.
After this period, no returns or refunds will be accepted, unless required by law.
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## 3. Return Conditions
To be eligible for a refund or exchange, the product must meet the following conditions:
- Be in its original intact and undamaged packaging.
- Be unused, undamaged, and in a condition suitable for resale.
- Include all original accessories, manuals, cables, and parts.
- Be accompanied by proof of purchase (order number, invoice, or receipt).
Any product that does not meet these conditions may be refused or subject to a partial refund only, at Darkaifactories' discretion.
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## 4. How to Make a Return
To initiate a return:
1. Contact us by email at **mrobitaille@darkaifactories.com** with the subject "Return Request — [order number]".
2. Indicate the product concerned, the reason for the return, and attach photos if necessary.
3. Wait for our written authorization before returning the product.
4. Carefully pack the product in its original packaging.
5. Ship the package to the address we provide.
**No returns will be accepted without prior authorization.**
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## 5. Non-Refundable Items
The following items are not eligible for return or refund, unless required by law:
- Digital products (guides, training, software, templates, downloadable files).
- Gift cards and store credits.
- Customized, made-to-measure, or special-order products.
- Products marked as "Final Sale" or "Non-Refundable."
- Products that have been used, damaged, or modified by the customer.
- Consumables or single-use products whose packaging has been opened.
- Spare parts and accessories in sealed new packaging that has been opened.
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## 6. Defective, Damaged, or Incorrectly Shipped Products
If you receive a product that is:
- Defective or not functioning according to specifications,
- Damaged during shipping (reported in accordance with the shipping policy),
- Incorrect (wrong product or variant),
please contact us within **7 days** of delivery at **mrobitaille@darkaifactories.com** with photos and a description of the issue.
Darkaifactories may, at its discretion and depending on the circumstances:
- Arrange a replacement at Darkaifactories' expense,
- Issue a full refund, including initial shipping fees,
- Offer an equivalent store credit.
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## 7. Return Shipping Fees
Except in the cases set out in Section 6 (defective, damaged, or incorrectly shipped product), **return shipping fees are the customer's responsibility**.
Darkaifactories does not refund initial shipping fees, except in the cases set out in Section 6.
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## 8. Inspection and Refund Timeline
Once the product is returned, Darkaifactories will conduct an inspection within **5 to 10 business days**.
If the return is accepted:
- The refund will be issued to the original payment method whenever possible.
- The time for the refund to appear in your account depends on your financial institution (generally 5 to 10 business days).
- A store credit may be offered as an alternative.
If the product does not meet the return conditions, it may be returned to you at your expense, or a partial refund may be offered.
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## 9. Partial Refunds
A partial refund may be granted in the following situations:
- The product shows visible wear or has been slightly used.
- Accessories are missing.
- The original packaging is damaged.
- The product is returned after the 30-day period but within a reasonable timeframe, upon approval.
The partial refund amount is determined on a case-by-case basis.
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## 10. Gift Cards and Store Credits
Gift cards and store credits are not refundable for cash. They cannot be exchanged for currency. Any unused balance remains available according to the displayed terms of use.
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## 11. Order Cancellation
You may request the cancellation of an order before it is shipped by contacting us at **mrobitaille@darkaifactories.com**. If the order has not yet been processed or shipped, a full refund may be issued.
Once the order has been shipped, the return policy applies.
For products specially ordered from a supplier or pre-ordered, cancellation or restocking fees may apply.
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## 12. Exceptions for Special Products
The following products may be subject to specific return conditions indicated on their product page:
- Industrial robots and cobots
- LED displays and immersive systems
- Professional CNC machines and 3D printers
- Products imported to order
In case of conflict between the product page and this policy, the product page prevails for that specific product.
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## 13. Legal Rights
This policy is in addition to the rights you have under applicable law. If any provision of this policy is found to be invalid or unenforceable, the remaining provisions remain in effect.
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## 14. Contact
For any questions regarding returns and refunds:
- **Email:** mrobitaille@darkaifactories.com
- **Address:** 9305 Rue De Monza, Mirabel, QC, J7J 0L3, CA
- **Entity:** 9558-0452 Québec inc., doing business as Darkaifactories